Companies analyze calls, read transcripts, track performance, and study what customers do. All of that matters. But a transcript captures a conversation that happened. It rarely captures what the employee handling it thinks should happen next.
Why does this problem keep coming up? What would make the process easier? What are customers trying to tell us? Sometimes the simplest way to find out is to ask the people closest to it.
That’s the idea behind Just Ask, a new service in DryRunZ Discovery.
Our talking avatars become interviewers
You may know DryRunZ avatars as the AI actors employees practice with. In Discovery, those same talking avatars take on a different role: they interview employees and other stakeholders using our AI voice technology.
A front line rep, a team leader, and an operations manager may all see the same problem from different angles. Discovery lets an organization ask each of them relevant questions within one experience, then bring their answers together.
Imagine a rise in customer complaints about a delayed service. Call analysis can show when frustration appears. But the people doing the work may know why the delay happens, which workaround customers have already found, and what change would help most. Just Ask gives those ideas a way to surface.
A report you can explore
When the interviews finish, Discovery brings the answers together in a clear AI report. It shows where people agree, where their views differ, and which new ideas deserve attention. It makes insights from many unstructured conversations easy to explore at scale.
And you can chat with the results. Ask whatever interests you: What do front line employees think is causing the delay? Do managers see it differently? Which suggestions came up more than once? The report gives you a clear starting point, and the conversation lets you follow your own questions.
If the answers point to a training need, DryRunZ can immediately generate related training ideas. If they point to a process problem or an opportunity nobody had named, the organization can investigate that too.
There is knowledge throughout every organization. Some of it sits with leaders and specialists. Much of it sits with the employees who face the same friction every day. Discovery makes it easier to hear from all of them.
The question that unlocks your next improvement may be simple: What do you think is happening, and how would you solve it?
Just ask.